Privacy Policy

Shoshanna Rome Mental Health Counseling, PLLC
Last Updated: 12/03/2025

1. Introduction

Shoshanna Rome Mental Health Counseling, PLLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect through our website and practice-related platforms, how we use it, and the choices you have. By using our website, you agree to the terms of this policy.

Our services and information are intended for individuals seeking mental health support in New York (NY), Connecticut (CT), and Pennsylvania (PA). This website is governed by privacy and professional practice regulations in these states.
Once you become a client, clinical information is protected under HIPAA as well as all applicable NY, CT, and PA confidentiality laws.

2. Information We Collect

a. Information You Provide Directly

We may collect personal information when you:

  • Submit a contact form

  • Schedule an introductory call

  • Request information about services

  • Sign up for email updates

This may include your name, email address, phone number, and any message you choose to provide.
No protected health information (PHI) is collected through website forms. All PHI is handled through our HIPAA-compliant platform.

b. Automatically Collected Information

When you visit the website, we may automatically collect:

  • IP address

  • Browser type

  • Pages visited

  • Time on site

  • Device type

Cookies or similar technologies may be used to improve functionality and understand traffic patterns.

3. How We Use Your Information

We may use the information collected to:

  • Respond to inquiries

  • Schedule appointments

  • Improve website performance

  • Maintain business operations

  • Send updates or newsletters (if you opt in)

We do not sell or rent your information.

4. HIPAA + State Privacy Protections (NY, CT, PA)

Once you become a client, any clinical or personal health information is protected by:

  • HIPAA (Health Insurance Portability and Accountability Act)

  • New York Mental Hygiene Law

  • Connecticut State privacy and mental health confidentiality laws

  • Pennsylvania Mental Health Procedures Act + state confidentiality laws

PHI is managed only through Sessions Health, our HIPAA-compliant practice management system.

5. Third-Party Services We Use

We use trusted third-party platforms to support communication, scheduling, visibility, and secure practice operations:

  • Psychology Today – therapist directory listing

  • Google Business – search visibility, messaging, and location services

  • Sessions Health – HIPAA-compliant scheduling, intake, documentation, billing, and secure messaging

  • iPlum – a HIPAA-compliant phone and messaging service used for practice communication

These platforms may collect certain information according to their own privacy policies. We encourage you to review each platform’s policy for details.

6. Cookies

Cookies help us understand site usage and improve site functionality. You can disable cookies anytime in your browser settings.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect any information collected through this website.
All clinical information is stored exclusively within Sessions Health, a HIPAA-compliant platform.

8. Links to External Sites

Our website may include links to external websites (e.g., Psychology Today, Google Business). We are not responsible for the privacy practices of those third-party sites.

9. Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children.

10. Your Choices

You may:

  • Opt out of any email communications

  • Request deletion of information submitted through website forms

  • Disable cookies on your device

To make a request, contact: insight@shoshannaromecounseling.com

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised “Last Updated” date.

12. Contact Us

Shoshanna Rome Mental Health Counseling, PLLC
Email: insight@shoshannaromecounseling.com
Phone: 838-900-2876
Address: 83 S Bedford Rd, Suite 105, Mount Kisco, NY 10549